Job Description

Job Description

Job Description

Title : Licensed Healthcare Insurance Agent

Location : Remote , USA

Client : TTEC

Base wage of $18 per hour.

Seasonal stipend of an additional $3 per hour (July 15th to December 15th), raising the pay to $21/hour.

Monthly performance bonuses, with potential earnings up to $28/hour during the season.

Key Responsibilities

• Assist Customers : Help individuals understand their coverage and select the right products, services, and solutions to meet their personal health and financial needs.
• Full Lifecycle Customer Service and Sales : Handle inbound calls or make outbound follow-up calls to provide comprehensive support.
• Respond with Compassion : Address customer inquiries with active listening and select the best solutions efficiently.
• Identify and Upsell : Recognize additional needs customers may have and assist them in upgrading their products or services.

Requirements

• Health Insurance License : Must have a current health insurance license in your state of residence.
• Sales Experience : At least six (6) months of sales experience.
• HIPAA Compliance : Integrity to follow HIPAA guidelines on maintaining patient privacy.
• Customer Service Skills : Strong customer service orientation.
• Education : High school diploma or equivalent.

Job Description

Licensed Healthcare Insurance Agent – Remote USA

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Licensed Healthcare Insurance Agent working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licensed in other states and invest in your continuing education credits, as well as any renewal costs.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

Our TTEC work-from-home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll be Doing

You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

As a Licensed Healthcare Insurance Agent, on a typical day, you’ll

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
• Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

What You Bring to the Role

• Current Health insurance license in your state of residence
• High speed internet (>25 mbps)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation
• High school diploma or equivalent
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• All license fees provided by TTEC as your employer
• Guaranteed hourly wage plus performance bonus opportunities
• o Base wage of $18 per hour
• o During our defined season only (from July 15th to December 15th), you'll receive an additional stipend of $3 that will bring pay to $21/hr
• o Plus, you’ll receive a monthly pay-for-performance bonus. This brings your earning potential effectively up to $28/hour during the season
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

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